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Can I redeem Roots gift certificates on my phone, fax or online purchase?
Answer: Roots gift certificates cannot be redeemed by phone,
fax, or online at this time. We look forward to being able to offer this
service in the short future. |
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Does Roots guarantee its products?
Answer: Remember the Roots motto: Quality, Integrity, and Longevity. Most
of our products are made in Canada to the highest possible standards
at our Toronto based factories. However, if you're in any way dissatisfied
with your Roots purchase, please refer to our return policy for
your options. |
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When did Roots open its first store?
Answer: The very first Roots store opened in 1973 on Yonge Street in Toronto
- and it's been a pretty exciting ride ever since. To find out all
the details of the Roots story, visit About Roots. |
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I'm doing a project for school about entrepreneurial businesses. Where can I find more information about how Roots started up?
Answer: The best place to start is at About Roots at the bottom of our site. Browse through the site and check out the Company History and About
Us sections. You might even want to read the book about the Roots
story called, Team Spirit: A Field Guide to Roots Culture, by Geoff
Pevere. |
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Where are Roots’ products made?
Answer: We manufacture most of our shoes, leather bags
and jackets as well as many other items right at our own Canadian based
factories. |
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Where can I find more Roots products?
Answer: You can either shop at one of our stores or visit
one of the many Airport Host locations. Visit Find a Store. |
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Why are you only able to ship to US addresses?
Answer: In order to serve our customers better we have
created two stores online: one for Canadian and International orders and one for American orders. If you
would like to ship your order to an Canadian address please visit our Roots.com Canada online store.
Roots.com USA
will accept Canadian billing addresses. |
|
Where are the products designed?
Answer: All our products including the U.S. Olympic Team products are designed here in Toronto by Roots
designers. They meet with the athletes to hear their feedback and
ideas. The final design really is a collaborative effort. |
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I am a member of the press and would like more information about Roots. Who do I contact?
Answer: Please contact our public relations department at 416-781-3574. |
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Can you send me a catalogue?
Answer: Currently we do not produce a merchandise catalogue for ordering.
The best way to
find out about new products is to sign up for Email list at Join Email List at the bottom of the site www.roots.com. |
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Where is the closest store to me?
Answer: We have approximately 4 Roots stores in the United
States. Visit “Find a Store to locate your local store. |
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I like your Roots Home products. How can I order them?
Answer: Because of the custom nature of many of these products we not do
not offer online ordering of Home items at this time. Please call
one of our Home locations for further information about Roots Home
toll free at 1-877-927-6687, Toronto - 416-927-8585, Montreal - 514-845-7995. |
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I would like to make a bulk order or a custom order who can I contact for more information?
Answer: Our corporate sales dept may be reached at 416-781-3574
x4327 or 1-866-297-6687 or B2Bsales@roots.com
|
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I have purchased by phone from Roots.com USA but I my package hasn’t arrived. What can I do?
Answer: You may visit track you order
in two ways.
1. Log into your account to view your order history. When you see the order
you'd like to track click on it and follow the instructions.<br>
2. By using the order number you received at the time you placed your order
you may use the order tracking link |
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The item I would like is on back order / Preorder / Wait Listed / Customized. When will my credit card be charged for the item?
Answer: You will only be charged for the item when your order is packed
and waiting to be delivered to you. |
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Can I use my Roots discount card when ordering by phone through Roots Direct USA?
Answer: At this time we do not accept any discount cards for our Roots.com USA
service. If you would like to have you discount honored please visit
a Roots store. |
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Can I return my Roots.com USA purchase to a Roots store? Or any other retailer?
Answer:Purchases made from Roots.com USA may be returned
to Roots.com USA or a Roots store in the USA. Roots.com USA purchases
may not be returned to Roots Factory Outlet Stores, Roots 73 Stores or at
Roots Home Design. |
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Can I return my Roots product to Roots.com USA that I purchased at a Roots store or any other retailer?
Answer: Unfortunately at this time we are only able to accept returns from
Roots.com USA orders only. Please visit the store or retailer where
you made your Roots purchase and they will gladly assist you. |
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Does Roots produce a Catalogue and how may I order one?
Answer: Currently we do not produce a merchandise catalogue for ordering.
|
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How many stores does Roots have?
Answer: Please visit Find a Store for more info. |
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I live in Canada where can I make a Roots purchase online?
Answer: You may visit Roots.com Canada to make your online purchase of Roots products. |
US Shipping Only
