SHIPPING OPTIONS
TRACKING YOUR ORDER
USA:
Roots.com USA currently ships to the entire United States, APO / FPO addresses, and the following U.S. territories; American Samoa, Guam, Puerto Rico and the U.S. Virgin Islands. Standard shipping charges apply to all territories. Currently we do not ship to addresses outside the United States. However we can bill to addresses from Canada.
Express delivery is not available to P.O. Boxes, Rural Route addresses or locations in Alaska, Hawaii, APO / FPO addresses or any U.S. territory address.
Deliveries are made Monday through Friday, (holidays excluded).
Canada and International:
If you live in Canada or have an International address to ship to please visit the Roots.com Canada/International.
Also please visit our store locator to find the store closest to you.
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USA SHIPPING RATES
| Order Value |
Standard
For Carbon Offset add $3.00
|
Express
For Carbon Offset add $6.00
|
| Carrier |
Canada Post - Regular
|
Canada Post - Express
*No Shipment of orders with HASMAT materials using this method ex Fragrances |
| Gift Cards |
NA |
Free |
| Stop Global Warming Bracelets only, any value |
$3.50 |
$18.95 |
| $0 to $50 |
$6.00 |
$18.95 |
| $50 to $99.99 |
$6.00 |
$18.95 |
| $100 to $199.99 |
$3.50 |
$21.95 |
| $200 and up |
Free |
$25.95 |
All complete in stock orders where the credit card is successfully authorized before Noon Eastern time on a business day will be shipped the same day. All other shipments will be sent the next business day. Most orders will be received ten to fifteen days business days following credit card authorization. [top]
All complete in stock orders where the credit card is successfully authorized before Noon Eastern time on a business day will be shipped the same day. All other shipments will be sent the next business day. Most orders will be received three to five business days following credit card authorization.
PLEASE NOTE: Please allow up to 10 business days for possible custom delays for USA border processing. Unfortunately border processing times are beyond our control.
We use Canada Post Express for all express orders. Currently, we are only able to accept express orders delivered to the continental United States. . [top]
If you would like to check the current status of your Root.com order you may visit our Order Status page and track your order using your order number found in Order Tracking. [top]
We will provide you with a Shipment Tracking Number or a Delivery Confirmation email before tracking information will appear on the appropriate carrier's website. [top]
To check the status of your order please visit: www.canadapost.ca or www.usps.com.
If you think your order is late, please note that:
· Express orders placed after Noon Eastern time, weekends and holidays will not be processed until the next business day
· Credit Card authorization and verification must be received prior to your order being processed.
· Federal Express delivers Monday to Friday (excluding holidays)
· United States Postal Service offers delivery Monday to Saturday (excluding holidays) [top]
We recommend that you place your Roots.com order at least 12 business days before any major holiday with standard delivery and 7 business days with express delivery. We can only guarantee delivery of orders where all items are in stock. [top]
|
US Shipping Only
